Please check to enter your email address when completing the checkout process. If you want to receive email notifications about your order, use the contact form below and state the name used when placing the order and your zip/postal code, or send information by massenger.
If you get in contact with us within a few hours of your order being placed, a member of our team may be able to make that change. If the order has been processed or the item has been shipped, we cannot make the change to an address as it will already be in transit. So when placing an order, please make sure your address is correct.
All orders get shipped out shortly after order being placed. If it hasn't arrived within the expected delivery window, there may be problems with the delivery such as an error in the shipping address, Customs checks taking longer than usual or something else. If you contact us below with your order number, we can look into this further. But don't worry, we will have you covered.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.Refunds are usually processed within 3-5 business days depending on your financial institution. If you have any questions about the status of your refund we are more than happy to assist! Please contact us at firstname.lastname@example.org