Return Policy

Please note our return address is different from our shipping address, please send an email toĀ šŸ“§ cs@redmond.shopĀ and weā€™ll guide you through the process. If you are not 110% satisfied with your receiving products, youĀ can apply to return or exchange the productsĀ withinĀ 14 days(or over 14 days).Ā 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Refunds are usually processed within 3-5 business days depending on your financial institution. If you have any questions about the status of your refund we are more than happy to assist! Please contact us atĀ šŸ“§cs@redmond.shopĀ and someone will get back to you.

Sale items are applicable for return and exchange unless marked on our website as FINAL SALE at time of purchase.

We replace any item reported as defective or damaged. If would like to exchange it for the same item,
send us an email atĀ šŸ“§

To return your product, please send us an email atĀ šŸ“§cs@redmond.shopĀ and we will provide you with instructions on where to ship your product including shipping label instructions. The amount of time your replacement will take to get to you varies by location. We will provide you with tracking information and support throughout the entire process.



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