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Return Policy

RETURN
Please note our return address is different from our shipping address, please send an email to¬†ūüďß cs@redmond.shop¬†and we‚Äôll guide you through the process. If you are not 110% satisfied with your receiving products, you¬†can apply to return or exchange the products¬†within¬†14 days(or over 14 days).¬†

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS
Refunds are usually processed within 3-5 business days depending on your financial institution. If you have any questions about the status of your refund we are more than happy to assist! Please contact us at¬†ūüďßcs@redmond.shop¬†and someone will get back to you.

SALE ITEMS
Sale items are applicable for return and exchange unless marked on our website as FINAL SALE at time of purchase.

EXCHANGES
We replace any item reported as defective or damaged. If would like to exchange it for the same item,
send us an email at¬†ūüďß cs@redmond.shop

SHIPPING
To return your product, please send us an email at¬†ūüďßcs@redmond.shop¬†and we will provide you with instructions on where to ship your product including shipping label instructions. The amount of time your replacement will take to get to you varies by location. We will provide you with tracking information and support throughout the entire process.

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